Refund policy

Returns

If you are unhappy with your Katrina purchase kindly let us know within 30 days of receiving the order. Any return fees will be at the customers expense. If you are based in Gauteng you can meet us at one of our markets for the return or simply visit our shop in Randburg. The item must be in its original condition in order to generate a refund. Once the item has been received and inspected the refund will be issued, this can take up to 7 working days to process.

Any alterations to jewellery pieces after your order has been received (such as sizing, different metal options, chain lengths etc) will incur manufacturing fees depending on the work required. It will be the customers expense to courier the item to and from the studio for the alterations.

Unfortunately we cannot accept any earring returns as they cannot be resold once worn.

We put all our love into each and every piece that we create, and triple-check it before it leaves our studio for its forever home. If you receive your order and there is a manufacturing fault please let us know immediately and we will resolve the issue right away.

We will only replace items if they are defective or damaged due to manufacturing faults not everyday wear and tear. Our chains are delicate by nature and we cannot be held responsible for breakages. Broken chains can be replaced at an additional discounted cost.